General Troubleshooting
Having trouble with Universal Remote? This guide covers the most common issues and their solutions.
TV Not Found During Scanning
- Same WiFi network: Confirm your iPhone and TV are connected to the same WiFi network. They must be on the same network — not one on WiFi and one on ethernet with different subnets.
- TV is on: Your TV must be fully powered on, not in standby. The screen should be showing content or the home screen.
- Router settings: Disable "AP Isolation", "Client Isolation", or "Guest Network Isolation" in your router settings. These features prevent devices from communicating.
- Restart devices: Restart both your TV and your WiFi router, then try scanning again.
- Manual IP: Try entering your TV's IP address manually. Find it in your TV's network settings.
- Firewall: Some routers block mDNS/Bonjour discovery. Check your router's firewall settings and ensure multicast traffic is allowed.
Connected But Controls Not Working
- Some commands may not be supported by your specific TV model
- Ensure your TV firmware is up to date
- Try disconnecting and reconnecting from the app
- Restart the app and try again
Connection Drops Frequently
- Check WiFi signal strength — weak signal causes disconnections
- Move closer to your WiFi router or the TV
- Disable WiFi power saving on your TV if available
- Use a 5GHz WiFi band if available (more stable, less interference)
App Crashes or Freezes
- Make sure you're running the latest version of Universal Remote from the App Store
- Update your iPhone to the latest iOS version
- Force-close the app and reopen it
- If the issue persists, delete and reinstall the app (your subscription will be preserved)
Still Having Issues?
Contact our support team at support@universaltv.app with the following information:
- Your TV brand and model
- Your iPhone model and iOS version
- A description of the issue
- Screenshots of any error messages
You can also send a diagnostic report from the app: Settings → Report a Problem.